VICIDIAL is a set of programs that are designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound call center suite.

VICIDIAL can function as an ACD for inbound calls or for Closer calls coming from VICIDIAL outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone. Further Vicidial can be used as a Message blaster or Phone blaster that places calls and connects them into another potentially legacy dialer system.

VICIDIAL can work in a split setup where the dialer can be installed anywhere, even in a different country, which allows for off-shore call centers or follow-the-sun service setups, where agents from all around the world can be registered with the same system. This is possible since VICIDIAL allows for seamless integration of traditional TDM and VOIP.

VICIDIAL can be integrated with a large number of Legacy CRM Systems.  There are currently over 700 installations of VICIDIAL in production in over 70 countries around the world. 

• Ability for an agent to call clients in succession from a database through a web-client
• Ability to display a script for the agent to read with fields like name, address, etc. filled-in
• Ability to set a campaign to auto-dial and send live calls to available agents
• Ability to dial predictively in a campaign with an adaptive dialing algorithm
• Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
• Ability to transfer calls with customer data to a closer on the local system or a remote Asterisk server
• Ability to open a custom web page with user data from the call, per campaign
• Ability to autodial campaigns to start with a simple IVR then direct to agent
• Ability to broadcast dial to customers with a pre-recorded message
• Ability to park the customer with custom music per campaign
• Ability to send a dropped call to a voicemail box per campaign if no agent is available
• Ability to set outbound CallerID per campaign
• Ability to take inbound calls grabbing CallerID
• Ability to function as an ACD for inbound and fronter/closer verification calls

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